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We operate as an ‘Exclusive’ and ‘Approved Dealer’ for several manufacturers, who all acknowledge that to become effective and reputable in the supply of equipment of this nature, they are relying on a personal and local representation. So following in-depth Product and Postural Management training sessions we have been able to earn the confidence of the manufacturers and prove ourselves as suitably capable of presenting their products to you in the light that they deserve.
Carefully considerate
In bringing this collection of products together, style and appearance have been foremost in our consideration, consequently resulting in a product range that appeals to those that will have to use it – the Parents. However with the NHS also in mind, Posture, Cost, Longevity and Maintenance were very close behind.
Quality from start to finish
The Quality of our service and products is surely reflected in the
fact that recommendation and referral has been proved to be the key source of the majority of our enquiries.
All equipment is tested for safety, stability and consistency at various stages of the supply process and sometimes we wonder whether we have selected a range that is just too robust ....
Accommodating
However hard we try, brochures can never portray the full message particularly where equipment is concerned, and that is why we are so happy to travel to see you. An on-site demonstration and assessment is key to discovering the real needs of the child which are often only apparent when they are in a familiar environment.
Our highly experienced assessment team approaches every enquiry with ‘outside the box’ thinking whilst maintaining strict attention to detail and longevity. We will fit in with you as to the time and place for the assessment because the needs of the carers are just as important to us as the needs of the child.
Bespoke Customisation
It might sound expensive and therefore not of interest, but we believe bespoke customisation is often unavoidable if the equipment is to be a success. It can be the difference between whether a child is able to be sat out or not, made mobile or not, or preserved from further deterioration...we can manage this customisation for you.
There is direct communication between the sales representative and the assembly line which ensures a perfectly manufactured solution, and has been proved to have taken the stress and frustration out of numerous cases. We pride ourselves in being able to provide for needs in a very discreet and integrated way.
Care, Concern and on-going Interest
Because it is our aim to minimise all family disturbance, we store all new products until a mutual delivery date and time is arranged on which we then personally deliver and assemble the equipment to the required configuration thus ensuring a smooth handover.
We also appreciate that children grow and change in their postural presentation, and these changes will call for after sales visits, so whilst seeking to keep these to a minimum, we still however treat them with as much interest as a new sale.
In selecting our products, we have aimed for a range that is simple to operate and practical to work with. As a result, we are only really faced with calls to Service, for piece of mind, and to replace wear and tear components. However this does not mean that our After Sales and Technical Support team is not equipped and knowledgeable to handle any enquiry that may present itself.
